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Replies to User Suggestions

USING AUDIO TAPES IN THE LIBRARY [28 May 2001]

USING AUDIO TAPES IN THE LIBRARY: We have reviewed and discussed the existing AV policies and procedures.

1. As audio tapes can be damage easily, we prefer users to use them inside the Library. Since equipment is only provided in AV Collection and SAC, tapes are expected to use there.

2. Most tapes can be finished within 3 hours. If you require a longer period, please renew them at counter for another 3 hours.

SUGGESTIONS ON MAGAZINE CORNER [6 Apr 2001]

SUGGESTIONS ON MAGAZINE CORNER: It is the first stage of launching Magazine Corner. We are going to review and evaluate the collection of Magazine corner in the coming Library annual survey. We will adjust the collection with regard to users' comments.

SUGGESTIONS ON SUBSCRIBING A DUPLICATED SET OF NEWSPAPERS [15 Mar 2001]

SUGGESTIONS ON SUBSCRIBING A DUPLICATED SET OF NEWSPAPERS: The Library budget situation does not permit us to subscribe to a duplicated set of newspapers. However, we would be happy to review the provision of newspapers in the next financial year beginning from July. In the time being, library staffs will re-shelve used newspapers leaving on reading desks or study carrels as soon as possible.
 

SUGGESTIONS ON DECORATING THE LIBRARY [12 Mar 2001]

SUGGESTIONS ON DECORATING THE LIBRARY: The Library will explore if there are any good calligraphy or relevant pictures / photos for decorating the building. As our budget is tight, the money spent on decoration is rather limited.

HOLD REQUESTS [12 Mar 2001]

HOLD REQUESTS: The Library is actively monitoring the situation of hold requests. When there are more than one users placing hold requests to a title, the loan period will be shortened to one week. When hold requests are accumulating to eight or more, the Library will consider to buy an additional copy. As titles which have many hold requests are mostly used for course reading purpose, they will be put on reserve.
 

UNRETURNED HOLD ITEMS [27 Dec 2000]

UNRETURNED HOLD ITEMS: When a hold item is overdue, the Library will call the borrower to return the item as soon as possible. However in some cases, the borrower may not return the item to the Library even though overdue fines are being accumulated. In this situation, the borrower record will be blocked automatically until he or she returns the item to the Library and settles all accumulated fines.

INTERLIBRARY LOAN SERVICES [1 Dec 2000]

INTERLIBRARY LOAN SERVICES: Concerning the ILL services, our current policy only serves final year students. They can request up to 10 items from other University Libraries, either books or journal articles. The policy is to facilitate students to complete their final year projects which may require some research materials. As first and second year students are normally required to write term papers, therefore, the ILL service is not provided.

RENEWAL POLICY [18 Oct 2000]

RENEWAL POLICY: The Library reviews its policies and regulations each year. Take for an example, the loan quota for students has been increased from 10 to 15 with effect from this academic year. Concerning the renewal policy, it appears that a lending period of 6 weeks is adequate for students in most cases. On the other hand, by returning the books to shelf, other users will have a chance to browse them. We will be glad to continue monitoring the statistics and use pattern and revise the policy if necessary.
 

DISPLAY THE INITIAL CHECK-OUT DATE OR NUMBER OF RENEWALS LEFT IN THE CIRCULATION RECORD SCREEN [13 Oct 2000]

DISPLAY THE INITIAL CHECK-OUT DATE OR NUMBER OF RENEWALS LEFT IN THE CIRCULATION RECORD SCREEN: The suggested OPAC feature is not available in the library system. We will investigate if there are many users who will require such a feature. If the demand is confirmed, we will be glad to send an enhancement request to the system vendor and ask the company to consider including this feature in its future release.

LENDING PROCEDURES [5 Oct 2000]

LENDING PROCEDURES: For reserve materials, either 3 hours or 2 days, they cannot be requested through the online catalogue. If an item is lent to the same person immediately when it is returned to the counter, there is a possibility that the item is kept by the same person and his / her friends (if he / she does not return the material himself / herself but asks a friend to return) indefinitely. Nobody can obtain and use the reserve item. Although the procedure is not 100% convenient, i.e. to wait for an hour, it helps to ensure the equal opportunity for access.

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