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Replies to User Suggestions

EXTENSION OF THE LIBRARY BUILDING [8 Nov 2003]

EXTENSION OF THE LIBRARY BUILDING:  The Library was originally designed and built for a small university of 2,000 students. As you know, recently the Associate Degree and other programmes have been growing and expanding quickly. Two new floors will be built on top of the Main Building to allow more space for the Library, a new art gallery, an university archive and other facilities. The floor plans are not yet finalized. As soon as more information is available from the University, we shall be happy to provide a link in the Digital Library.

LIBRARY IS TO JAM [27 Oct 2003]

LIBRARY IS TO JAM: To accommodate an increasing number of student population on campus, new floor space will be added on top of the Library Building soon. With the completion of 2 new floors in 2005, the current problem of crowdedness in the Library will be relieved.
 

NOISE IN THE LIBRARY [16 Oct 2003]

NOISE IN THE LIBRARY: The Library has been reminding our staff and cleaners to keep down the noise level during work. Please give us more specific details on the date and time, area and the type of noise produced in order to enable us to address your question. In future, please feel free to report the problem to the Circulation Counter as soon as a noise problem is encountered.

INTERLIBRARY LOAN SERVICES [13 Oct 2003]

INTERLIBRARY LOAN SERVICES: At present, the inter-institutional arrangement for book borrowing and access can be found at: http://www.library.ln.edu.hk/libinfo/pdf/LF2003_01.pdf
Generally speaking, books can be borrowed through inter-library loans if you are a year 3 student working on a project.

If not, you can read the book in person at the Baptist University Library.

LANGUAGE MATERIALS [7 Oct 2003]

LANGUAGE MATERIALS:  The Library budget has been shrinking for several years. We place a higher priority on purchasing materials for those languages (as well as course materials) that we teach at Lingnan. Although we do not actively acquire materials for other languages, occasionally we receive some gift items. Since Lingnan do not offer any course on Russian and Portuguese, the Library will not make

LOAN POLICY [6 Oct 2003]

LOAN POLICY: The loan policy is designed to fulfill the information needs, i.e. research, teaching, learning, etc., of different groups of users. Each user group has a different loan quota and loan period. And the loan policy has reflected the majority needs to a large extent. The fact that graduates do not come to the Library too often is already recognized. Therefore, graduates enjoy a longer period of usage (30 days) than students (14 days), but without renewal privilege.

SHOPPING CARTS FOR LIBRARY USE [28 Sep 2003]

SHOPPING CARTS FOR LIBRARY USE: Thank you for your suggestion on making shopping carts available for users to use inside the Library. We have already sourced a supplier for such items. However, we are not sure if many users feel the same need. We will either discuss in relevant committee meetings or conduct a survey to ascertain the need. If a genuine need is identified, we would be glad to request budget from the university to acquire several carts for use.

LIBRARY HOMEPAGE [31 Aug 2003]

LIBRARY HOMEPAGE: The Library homepage is designed to work with Internet Explorer 5.0 or above and Netscape Navigator 4.7 or above. For best results, users should have the Javascript turned on and a Flash Player properly installed. To help us better understand your problem, please provide more specific information and contact Ms. Ivy Kan, Assistant Librarian, at 2616 8570 or email: ivykan@ln.edu.hk for assistance.
 

SHOULD THE LIBRARY HOMEPAGE RENEW SOON? [13 Jul 2003]

SHOULD THE LIBRARY HOMEPAGE RENEW SOON? The Library is going to make several changes to its Digital Library homepage to facilitate users to access the library services in a more efficient manner. Please let us know in what area(s) that you consider immediate attention for improvement is necessary. Would you contact Ms. Ivy Kan, Assistant Librarian, at 2616 8570 or email: ivykan@ln.edu.hk to share your ideas with us? Thank you.

CONCERN ON THE SERVICE QUALITY [9 May 2003]

CONCERN ON THE SERVICE QUALITY: We have talked to the staff concerned and reminded him of the importance of paying more attention to the feelings of the users in his line of duty. Thank you for your email and we appreciate your efforts to help improve our quality of service.

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